1. About this policy
2. Collection of personal information by GOLGAPPA
We will only collect personal information from you that we reasonably require for one or more of our business functions or activities, and will do so by lawful and fair means.
The kinds of personal information we may collect from you will depend on what type of interaction you have with us. However, it may include:
information such as your name, postal address, date of birth, gender, occupation, telephone number, email address, age, IP address and credit or debit account details;
personal information you provide to us when you participate in a promotion, competition, promotional activity, loyalty program, survey, market research or customer behavioural activity, or subscribe to our mailing list,
personal information obtained through use of our Website, or interacting with or by following our social media pages like Facebook, Twitter and Instagram;
personal information you provide to us via a GOLGAPPA branded restaurant, customer service centre, or support centre, or when you place an order in-store, by telephone, or via GOLGAPPA’s mobile or electronic ordering system. This information may include your name and contact details, menu preferences and previous order information, IP address and financial information including credit card details and payment details;
your records of communication with us when you submit an enquiry or make a complaint;
If you interact with us through our Website or a mobile application we may also collect personal information about you including:
information about the device you are using;
other information including your IP address, access dates and times, browser type and pages visited.
In some circumstances, we may collect personal information from third parties such as credit reporting agencies or our marketing agencies. Where we do, we will ensure that we act in accordance with relevant Australian laws.
You have the option of not identifying yourself, or to use a pseudonym when dealing with us. However, in some cases it will not be practicable to deal with you anonymously or using a pseudonym, including when you have elected to receive direct marketing materials or requested delivery of products or services from us, in which case we may be unable to provide you with materials, products or services if you do not identify yourself.
We will not collect sensitive information about you (such as information about your racial or ethnic origins or political or religious beliefs) unless the collection is required by law or you have consented to such collection including if you are applying for a position with GOLGAPPA or to become a GOLGAPPA Franchisee.
3. The purpose of collecting your personal information
We will generally only collect and use your personal information for the primary purposes of:
carrying out general business operations;
providing you with goods and services;
communicating with you;
responding to your enquires or complaints;
meeting legal and regulatory obligations;
conducting, improving and developing a relationship with you; and
marketing (such as providing you with information about GOLGAPPA products and promotional notices and offers).
4. How your personal information is held
Where we store your personal information depends on the interaction you have had with us. However, some areas may include:
databases for processing customer enquiries or feedback;
or email or SMS databases for marketing communications.
We take reasonable steps to protect your personal information from loss or unauthorised access. Unfortunately no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information you transmit to us or from our online services and you use these services at your own risk.
We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identity your personal information if there is no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.
5. How your personal information will be used
We use your personal information for our business functions and activities, and to provide products and services to you, which may include:
processing meal orders you place with us in our branded restaurants or via our electronic or mobile ordering system, providing you with email or SMS confirmation of your meal orders, providing you with our products and services and processing meal refunds where applicable;
locating the nearest restaurant to you and providing you with location based notifications;
administering and responding to your enquiry or feedback about our products and/or services;
conducting, and allowing you to participate in, a GOLGAPPA promotion, competition, promotional activity, loyalty program, survey, market research or customer behavioural activity;
providing marketing and advertising materials for current and future products and services, invitations to events and special offers, competitions and promotions in person and through other means including our Website, telephone, mail, electronic messages (e.g. SMS, MMS, instant messaging and email) or any other form of electronic, emerging, digital or conventional communication;
analysing our products and services so as to improve and develop new products and services;
assisting you with remembering and re-ordering from our menu in future;
administering and conducting traineeships;
facilitating our internal business operations, including fulfilment of any legal and regulatory requirements;
maintaining and improving the operation or navigation of our Website;
processing and considering your employment application and conducting reference checks (refer to Employment Application section below);
We operate CCTV cameras at our premises and restaurants. Images captured by our CCTV cameras are collected, used and stored for security and operational purposes, and to assist with any investigations relating to incidents or accidents at our premises and restaurants.
We may also use your personal information for other purposes not listed above which will be made clear to you at the time we collect your personal information, or for such purposes as may be required or permitted by law.
6. Disclosure of personal information to third parties
We may disclose personal information we collect from you:
to related companies, GOLGAPPA Franchisees (or to GOLGAPPA and its related companies if a GOLGAPPA Franchisee collects the personal information), suppliers, consultants, contractors, and agents for the purposes set out in the section above entitled “How your personal information will be used” or for other purposes related to the purpose for which the personal information is collected and which you would reasonably expect us to do so. For example, your name and telephone number may be disclosed to our supplier to enable that supplier to respond to your request for information about a particular product it produces;
to relevant Federal, State, Territory food safety authorities and health authorities for the purpose of investigating a food safety or health issue;
if you are an employee or trainee, to Federal and State educational training institutions for the purpose of conducting retail training and receiving funding for such training;
to GOLGAPPA Franchisees, including those located in Australia and New Zealand, if you have made a enquiry or complaint relating to a store that is owned and operated by one of our GOLGAPPA Franchisees;
to third parties to help us analyse our business practices and improve our products and services, and obtain feedback;
to third party service providers that we use to help us conduct our business (including but not limited to technology service providers, archival service providers and marketing and communications agencies and service providers);
to our professional advisors and insurers in the course of obtaining professional advice;
in the event there is a change of ownership of any GOLGAPPA business, to the new owners of the business (but only on the basis that the personal information is kept within the business);
where the law requires or authorises us to do so;
to others that you have been informed of at the time any personal information is collected from you; and
with your consent (express or implied) to others.
If we engage third party contractors to perform services for us which involves handling personal information, we will require our contractors to comply with Privacy Laws.
7. Cross border disclosure
Your personal information may also be processed by, or disclosed to employees, representatives, or other third parties operating outside of Australia who work for, or are engaged by GOLGAPPA or its affiliated companies in other countries, including in the USA and in other countries where GOLGAPPA operates, and to our services providers who may be located outside of Australia, including in Singapore.
Disclosure may also include the transfer of your personal information to our GOLGAPPA Franchisees in New Zealand.
By interacting with GOLGAPPA and its Website or mobile applications, you consent to the disclosure of your personal information outside of Australia. Before your personal information is disclosed to an overseas recipient, we will take steps that are reasonable in the circumstances to ensure that the overseas recipient does not breach Australian Privacy Laws in relation to your personal information.
8. Direct marketing and opting in or out
We may use your personal information to:
promote and market current and future products and services to you; and
inform you of upcoming events and special promotions and offers.
We may disclose your personal information to marketing agencies so they can assist us in the marketing of GOLGAPPA products and services to you.
We will only offer you products or services where we reasonably believe that they could be of interest or benefit to you.
At the point we collect personal information from you, you may be asked to “opt in” to consent to us using or disclosing your personal information. You may “opt out” of receiving marketing communications by clicking on an unsubscribe link at the end of an email or by contacting us with this request (refer to Privacy Queries and Complaints section).
9. Mobile device permissions
If you use a mobile device to access our Website or a GOLGAPPA mobile application, we may collect device information from you. Mobile platforms such as iOS and Android generally define certain types of information or data that applications cannot access without your consent. Each platform has its own permissions system for obtaining consent to the collection of this information. You can generally manage your platform level permissions through the ‘Settings’ section on your device.
10. Social media and third party content, advertising and functionality
You are able to interact with us though social media sites including Facebook, Twitter, YouTube, Google+ and Instagram.
By engaging with any of these sites, you are subject to the terms and conditions (including privacy policies) of those sites. The content you post to these social media sites will be viewable by the general public and may be re-posted. We are not responsible for any content that has been reposted. We may at any time remove content you post on our social media sites which we determine is inappropriate or offensive, but we are not obliged to monitor your use.
11. Cookies and passive information collection
Most browsers are automatically set up to accept cookies. The storage of cookies can be de-activated or the browser can be configured in a way that sends a notification when cookies are sent. You are always free to decline our cookies. However, certain features of the Website may not work without cookies and this may limit the services provided by our Website.
We also may use technologies called beacons that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the beacon, and the IP address of your device. We and other third parties use beacons for a variety of purposes, including to analyse the use of our Website and (in conjunction with cookies) to provide content and ads that are more relevant to you.
We also collect and use your IP address to help diagnose any problems with our server and administer our Website. Your IP address is used to help identify you and to gather broad demographic information about you.
12. Employment Applications
Generally, the type of personal information we collect about applicants is the information included in your application for employment, for example, your name, postal address, telephone number, email address, education details, employment history and other information relating to your work experience.
In considering your application, we may also obtain personal information about you from third parties, for example, from your previous employers or nominated referees.
Subject to your consent, we may also collect sensitive information about you such as information about your health (including any disability) or any criminal record you may have.
We collect personal information for any one or more of the following purposes:
assessing you for a position with us or one of our related entities;
assessing whether you are suitable to progress to each stage of the recruitment process for a vacant position;
storing your information for future employment opportunities.
If you do not provide us with the information we request, we will be unable to do one or more of the above.
We may disclose your information to:
13. Third party websites
GOLGAPPA may offer links to websites that are operated by third parties. If you visit one of these linked websites, you should review their privacy and other policies. We are not responsible for the policies and practices of third parties.
15. Access and Correction of your Personal Information
You may, at any time, request access to and correction of any personal information we hold about you by contacting us (refer to the Privacy Queries and Complaints section below).
If you make an access request, we may ask you to verify your identity and put your request in writing for security reasons. We may charge a reasonable administration fee to cover the costs of meeting your request.
We take reasonable steps to ensure your personal information is accurate, up-to-date and not misleading by updating our records whenever changes to the data come to our attention.
16. Privacy Queries and Complaints
If you have any questions or complaints about how we handle your personal information or a breach of the Australian Privacy Principles or wish to access or correct personal information we hold about you, please contact us at:
Website: www.Golgappa.com.au (Please complete the form located on the “Contact Us” webpage)
Our Privacy Officer will consider your question or complaint and respond to you in a reasonable timeframe.
This Policy was last updated on 19th March 2022.